Wednesday, September 09, 2009
Jet Airways Strike
We were always proud of the brand Jet and the way they transformed flying in India. I have had the opportunity to interact with few seniors at their corporate office, while working in Mumbai ( Jet was one of my key accounts and one of my favourite). As I grew in the organisation, I reached the Platinum level of their frequent flier program. Even here, in gulf, while trainers would talk about the service quality at Ritz Carlton as an example, I always gave the example of Jet, even if the local listener(s) were not familiar with the brand.
I personally do not look for any travel option other than Jet, for my family & self. At times I have ended up paying a premium, but I could count on the professional service of Jet.
Sometime back, I was delighted to spot Mr Goyal at Mumbai intl airport to flag-off his inaugural flight to Gulf!
This episode is taking away all the goodwill and reputation they have built over the years...Going by the press reports, both sides are sticking to their unreasonable stand, at the cost of the passengers.
Thankfully, as I travel to India today, I am not booked on Jet. But after two days, I am...keeping fingers crossed ! This annual vacation could hinge on Jet flights sticking to their schedule, a factor I had always taken Jet for granted ( to be punctual!)
A reminder to all at Jet, from their website: Jet Airways launched its Yellow Rose campaign. People are like roses, and like the flower they require friendship, warmth and caring.